Curated Community Ltd. Terms & Conditions

These Terms and Conditions

and any documents referred to herein, set out the terms and conditions which apply to: (i) all services provided by or on behalf of Curated Community to any individual or organisation; and (ii) any use of our websites, https://curated-community.com and https://app.curated-community.com ("our websites").

By using our websites and engaging our services, you agree to be bound by, and to comply with, these Terms and Conditions (the "Terms").

"You" or "you" refers to you as a user of our services or as a user of our websites. As used herein, "Services" means our websites and any other service offered by Curated Community. These Terms are effective as of 22 April 2024.

Your attention is particularly drawn to Clause 2 (Eligibility) and Clause 20 (Limitation of liability).

If, for any reason whatsoever, you do not agree to these Terms or do not wish to be bound by them, you must not access or use our websites or engage our Services.

Information about us

1.1. Curated Community Ltd. (hereinafter "Curated Community", "we", "our" and "us") operate the Curated Community websites (https://curated-community.com and https://app.curated-community.com).

1.2. We are registered in England and Wales under company number 14754542 with our registered office at 73 Cadogan Garden, London, SW3 2RB United Kingdom.

1.3. To contact us, please get in touch via our email address, which is team@curated-community.com.

Eligibility

2.1. Creating an account on our websites, you represent and warrant that you:
2.1.1. are 18 or older;
2.1.2. have the authority to and are of legal age in your jurisdiction to bind yourself to these Terms and form a binding contract with Curated Community;
2.1.3. will not use a false identity or provide false information when using our Services and all information provided will be true, accurate, current and complete;
2.1.4. will not use another user's account without permission;
2.1.5. will keep any account information we provide you with (such as a user name, identification number, account code and/or password) confidential and secret and not disclose it to anyone;
2.1.6. will immediately change your password and/or notify by us by email at team@curated-community.com if you know or suspect that the confidentiality of your login information has been compromised;
2.1.7. are solely responsible and liable for all uses of, and activities occurring under your credentials and account on our websites and for all uses of our websites resulting from access provided by you, directly or indirectly, whether such access or use is permitted by or in violation of these Terms; and
2.1.8. will only use our Services in a way compliant with local, national and international laws, rules and regulations and with all other Curated Community policies.

Our policies

3.1. We may make changes to these terms from time to time. Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time.
3.2. We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
3.3. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
3.4. In addition to these Terms, your use of our websites is also governed by the following documents:

3.4.1. Our Privacy Policy (available at https://curated-community.com), which governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third-parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information
3.4.2. Our Cookies Policy (available at https://curated-community.com), which governs our use of cookies and similar technologies on our websites. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.
3.4.3. By accessing and using our websites, you agree to be bound by the terms contained herein and acknowledge that we will process your information in accordance with our Privacy Policy and use cookies and similar technologies in accordance with our Cookies Policy.

Our Services

4.1. Matching

4.1.1. Curated Community is a platform which connects like-minded people (hereinafter "Users") based on daily personality quizzes, location and lifestyle preferences. We connect you with the people you should meet but haven't yet on https://curated-community.com.

4.1.2. After you create an account on our platform, you will be invited to complete a quiz. Our algorithm will then suggest five (5) other users, based on compatibility, (hereinafter "Suggested matches"). These users will be available for you to see on the Curated Community map for up to seven (7) days (hereinafter the "Availability period").

4.1.3. A new quiz will be made available to you daily, which will allow you to see five (5) further Suggested matches on the Curated Community map. You will still be able to see the previously Suggested matches unless the Availability period has ended.

4.2. Donating

4.2.1. Curated Community is on a mission to foster meaningful connections while supporting charitable causes that our users are passionate about. Our donation process is structured to ensure transparency and maximise the impact of each contribution.

4.2.2. In order to connect with a suggested match, you will first be invited to make a donation. There is no cap on the donation amount and you may choose to support more than one of the local charities listed on our platform.

4.2.3. We intermediate donations between users and charities and keep 30% of each donation to cover essential operational costs, such as payment processing fees, platform maintenance, hosting services, and other necessary expenditures that enable us to provide a seamless experience on our platform.

4.2.4. Once the payment has been authorised and accepted, donations are not refundable.

4.3. Events

4.3.1. As a Curated Community user, you will have access to ticketed events organised by us and our partners. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on our websites.

4.3.2. Once your payment is authorised, we will add you to our internal systems as an attendee. Please note that you may not receive a confirmation email from us, but can use the payment authorisation on your bank statement as a ticket and proof of payment. For certain events, we will send you a unique QR code which will act as your ticket.

4.3.3. Because of the limited number of places available at some of the events, we may be unable to accommodate your order. If that is the case, we will let you know by email and will not process your order. If you have already paid for a ticket, we will refund you the full amount paid.

4.3.4. Please note that tickets for events are non-transferable and may not be shared or exchanged amongst users.

4.3.5. Please also note that your attendance at Curated Community events may be restricted at our absolute discretion where, for example, you show disrespect towards other attendees and/or otherwise affect others' enjoyment of our Services.

Payments

5.1. Prices for events are as quoted on our websites.
5.2. We take all reasonable care to ensure that prices are correct at the time when the relevant information is entered onto our systems, but we may sometimes need to adjust these. When this happens, we will inform you by e-mail and/or refund any sums you have paid in accordance with our refunds policy.
5.3. We use Stripe, a third-party payment processor, to handle our online transactions. By making a purchase through our websites, you agree to Stripe's Terms of Service.
5.4. If the issuer of your payment card refuses to authorise payment to Curated Community, we will not be liable for any delay or payment failure.
5.5. In making a payment on our websites, the user represents and warrants that they have the legal right to use the relevant payment method(s).
5.6. All fees are payable in UK GBP (£).
5.7. We take reasonable care to make our websites secure. All credit and debit card transactions are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
5.8. We also take reasonable care to keep the details of your order and payment secure, but in the absence of negligence, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our websites.
5.9. By making donations and matches through the Curated Community platform, users are rewarded with Curated Community tokens (hereinafter "Tokens").
5.10. Tokens cannot be used for any off-platform purchases. You can only use the Tokens towards discounts and as part of promotions at some of the events organised by us or our partners.

Cancellations and refunds

6.1. Users have the right to change their mind about a purchase for a Curated Community event up to 24 hours before the event, after which time, the ticket will become non-refundable.
6.2. If the purchase was made using Tokens, we will refund the Tokens even if the refund was requested less than 24 hours prior to the event taking place.
6.3. To cancel your ticket, please email us at team@curated-community.com. Users are asked to get in touch with us as soon as is reasonably practicable.
6.4. A refund will be issued within 14 days of us receiving your cancellation email. We refund users by the method they have used for payment. We do not charge a fee for the refund.
6.5. Please note that this cancellation and refund right does not apply to donations to charities which, as stated above, are non-refundable.

How we may use your personal information

7.1. We will use any personal information you provide to us to:
7.1.1. provide the Services;
7.1.2. process your payment for the Services; and
7.1.3. inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
7.2. We will process your personal information in accordance with our Privacy Policy, some terms of which are incorporated into this contract.

Events outside our control

8.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
8.2. If an Event Outside Our Control takes place that affects the performance of our obligations under the contract:
8.2.1. we will contact you as soon as reasonably possible to notify you; and
8.2.2. our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
8.3. You may cancel the contract affected by an Event Outside Our Control. To cancel please contact us at team@curated-community.com. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the Event Outside Our Control.

Objectionable Content Clause

The user agrees not to post, share, or disseminate any content that is deemed objectionable by Curated Community Limited. Objectionable content includes, but is not limited to:

9.1. Defamatory Commentary and Hate Speech:

Any statements or materials that defame, libel, or slander any individual or group.
Hate speech or derogatory remarks based on religion, gender, race, ethnicity, nationality, sexual orientation, disability, or any other targeted group.

9.2. Sexually Explicit Material:

Any content that is overly sexual in nature, including but not limited to pornography, explicit sexual acts, or other materials intended to cause sexual arousal.

9.3. Violence and Incitement:

Content that depicts extreme violence or promotes, incites, or glorifies acts of violence against individuals, groups, or animals.

9.4. Bullying and Harassment:

Any form of bullying, harassment, intimidation, or threats against any person or group, whether through direct communications or the spreading of malicious rumors or information.

9.5. Illegal Activities:

Content that depicts or promotes illegal activities, including but not limited to drug use, drug trafficking, illegal gambling, or any other activity that is against the law.

The determination of what constitutes objectionable content lies solely within the discretion of Curated Community. Violation of this clause may result in the removal of the content, suspension or termination of the user's account, and/or legal action, as appropriate.

Prohibited uses

10.1. You may use our Services only for lawful purposes and in accordance with these Terms and you agree not to use the Services:
10.1.1. in any way that violates any applicable local, national and international laws, rules and regulations;
10.1.2. for the purpose of exploiting, harming, or attempting to exploit or harm minors in to incite or encourage action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
10.1.3. to stalk, harass, threaten, or harm any third-party;
10.1.4. to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
10.1.5. to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as reasonably determined by us, may harm you or users of the Services, or expose them to liability; and
10.1.6. to submit to us any information which is considered 'sensitive personal information' (i.e information about you or any other person which reveals your or their racial or ethnic origin political opinions, religious or philosophical beliefs, trade union membership or genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation).
10.2. Additionally, you agree not to:
10.2.1. use the Services in any manner that could disable, overburden, damage, or impair the websites or interfere with any other party's use of the Services, including their ability to engage in real time activities through the Services;
10.2.2. use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services;
10.2.3. use any manual process to monitor or copy any of the material on the Services or for any other unauthorised purpose without our prior written consent; use any device, software, or routine that interferes with the proper working of the Services; introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
10.2.4. attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services; and
10.2.5. attack the Services via a denial-of-service attack or a distributed denial-of-service attack; and otherwise attempt to interfere with the proper working of the Services.

Links to third-party websites

11.1. Links to third-party websites or content may appear on our websites from time to time. We are not responsible for the content of any websites accessible via any such link(s). All such content is outside of our control, and we do not represent or warrant that it is related to us or our websites, suitable or appropriate for use or viewing, lawful or accurate.
11.2. We are not responsible for any data-processing activities carried out by any third-party websites which is linked to from our websites, and we disclaim any and all liability in respect of the same.

Links to our websites

12.1. You may provide links to our websites on other websites owned by you, only where doing so is in line with these Terms.
12.2. Whenever you post a link to our websites on another website, you agree that you will do so in an appropriate manner, and not in any way that could cause any harm whatsoever to our business (including but not limited to where posting the link would be defamatory towards us or would misrepresent our business).
12.3. You must not post links to our websites while suggesting any form of partnership and/or business relationship where none exists and, in any event, without having first obtained our prior written consent.
12.4. We may withdraw permission to link our websites at any time. Any such withdrawal will be communicated to you in writing and you will be expected to immediately remove any links to our websites.

Effective Date

13.1. These Terms shall become effective between you and us as of the date you first accept or agree to these Terms or, if earlier, the date you first access or use the Services (collectively, the “Effective Date”) and shall remain in effect thereafter without expiration or termination.

Changes to these Terms and our policies

14.1. We may revise and update these Terms and our Privacy Policy and Cookies Policy from time to time at our sole discretion.
14.2. All changes are effective immediately when we post them, and apply to all access to and use of our Services. If required by law, we will provide you with notice of any changes by posting a notice on the websites and/or by posting an updated version of the relevant document with an updated effective date stated at the beginning.
14.3. Your continued use of our Services following the posting of revised versions of any of our policies means that you accept and agree to the changes.
14.4. You are expected to check this page from time to time, so you are aware of any changes.